FAQ

Contact us The Doggy Port

The Doggy Port FAQs

What is your cancellation policy?

We have a 24-hour cancellation policy. If you cancel 24 hours or more in advance, there will be no charge. However, for cancellations within 24 hours, there will be a 50% service charge.

What is the daycare structure like?

Check-in: Between 7 am and 11 am (latest)

Check-out: Between 5 pm and 7 pm

Walks: Occur between 11 am – 1 pm and/or 1 pm – 3 pm, depending on the number of dogs for the day. If there are more than 8 dogs, we conduct one long walk. If there are less than 8, we have two shorter walks. Dogs will engage in playtime throughout the day, with scheduled 15-minute training tricks and breaks for cleaning.

How long does a grooming appointment take?

The duration of a full grooming appointment typically ranges around 2-3 hours, although this may vary depending on your dog’s size and breed. We take pride in providing a personalized experience, with one dedicated groomer attending to one dog at a time. You can rest assured that your furry companion won’t be left waiting in a queue.

What are the requirements for your services?

For our services, all dogs must be up-to-date on vaccinations, including rabies, DHPP, and Bordetella vaccines. For daycare and overnight boarding, dogs need to be neutered or spayed, therefore we generally accept them from 6 months of age and up.

How do I make an online appointment?

Creating an appointment is easy! Visit our website at www.thedoggyport.com, create a profile, fill in all the necessary information, sign the agreement, upload your dog’s vaccination records, provide your credit card information, and then select your appointment from our available schedule.

Contact Us

236 Sumner St, East Boston, MA, 02128

(617) 564 – 4686
info@thedoggyport.com